Delivery & Returns

Delivery

Delivery is to the UK only.

For security purposes, Choice online will only deliver goods to the address relating to the credit/debit card used for payment of those goods.

All products, wherever possible, will be dispatched to you the next working day subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow up to three working days, once your order has been accepted, for it to be dispatched. We will contact you within 24 hours of placing your order if there is a delay or items are out of stock.

The standard delivery charge is £5.00 per order, regardless of how many items are ordered. We offer FREE delivery on all orders over £150.00.

Delivery will be made by Interlink within two working days of the dispatch of the goods from the Choice distribution centre. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel, please email us at customerservices@choicestore.co.uk and we will either track your shipment for you or email you a tracking number which can be used on the Interlink website – www.interlinkexpress.com.

Deliveries will be made between the hours of 8am and 6pm, Monday to Friday. Please note that we are unable to provide a specified delivery time or attempt delivery on weekends or Bank Holidays.

All deliveries require someone to be present to accept and sign for the delivery.

Interlink will make one attempt at delivery. After an unsuccessful delivery they will leave a card advising of the consignment number, date and time of attempted delivery and the address of the nearest Interlink depot. They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the goods; they will be returned to us. If Online Customer Services receive no contact from you regarding this order within a further five days, the payment will be refunded minus our delivery charge and the return delivery fee.

Return/Exchange Policy

Unsuitable items may be refunded or exchanged by emailing customerservices@choicestore.co.uk within seven days of receipt of the item to obtain a Return Authorisation Number. Please include your original receipt in the returned parcel and complete the returns slip printed on the reverse of your dispatch note. You must write your Return Authorisation Number on the returns slip. Any returned items which are not accompanied by an original receipt with an official reference number will not be accepted.

Please send all returns to:

Online Customer Services
Choice Ltd
Unit 2 Spring Gardens Industrial Estate
London Road
Romford
Essex
RM7 9LD

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser’s credit or debit card for the sum paid less the postal costs. Please allow three working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to ten working days for the funds to reflect on your account.

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.